Hey Guys & Dolls
I've been away working some crazy hours (as in, 3 night shifts in a row, ergh!) and i've also had a huuuge pile of studying to contend with in between working, eating and catching up on sleep. Oh how its lucky i love my job.
So after my little moan/rant on twitter about the poor service i received in Space.NK, they got in touch with me and we had a good old chin-wag about it all. First of all, the customer service team are actually lovely - the nicest i have come in to contact with in a long time. They were quick to respond, very polite and totally apologetic. I was really touched by just how attentive they were. So - BIG round of applause to them!
As i said, we had a discussion about my experience and everything was resolved. Its nice to be told that all comments are passed up the food-chain (i can't think of a better word? You know what i mean!) and i was even given the names of the Big Bosses for my area.
Literally the day after we had spoken, a parcel turned up at my front door. Now, this doesn't happen often so i was VERY curious and thought maybe i had a secret admirer ;) But alas - i do not. *awww*
HOWEVER - it was a large box which contained a few goodies from Space.NK. Now, i was TOTALLY excited about this, especially as it was unexpected. The box contained some skin care goodies which i'm DEF going to review as they are beautiful. As i said, this was totally out of the blue, and goes to show just how much Space.NK value their customers. They really didn't have to do that, but it was such a lovely gesture.
So all in all, my experience with Space.NK as a company has been fantastic - the Customer Service Team are genuinely lovely, helpful people.
Have you ever had experiences with Customer Services that has really surprised you - for better or worse?
No comments:
Post a Comment